If you want the custommade size, please choose any standard size when ordering, then write your measurements details in the message box when paying.
If post to BRAZIL, please tell us the receiver’s CPF in the message box, without it, we can not post the dress, thanks for your understanding.
(a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
(b) Please check with your country’s customs office to determine what these additional costs will be prior to ordering/buying.
(c) These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
(d) Orders processed timely after the payment verification.
(e) We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
(f) SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
(g) If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 🙂
About Return Policy:
1. We refuse teturn the items back without any quality problems. if you bought it, and not like it after you received it, we refuse return.
2. Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
3. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Your feedback is really important to us, please take a few seconds to leave great feedback if you are satisfied with our product or service, thank you so much!!
Negative feedback can not resolve the problems, Communication is the bridge of the human mind and the world is alway beautiful under smooth communications.
If our goods or service does not satisfy you, please give us a chance to improve before opening a dispute. We are always doing our best to help.
Please read the FAQs carefully, and if there is any question, please do not hesitate to connect us
Q:1. How to buy your dresses? What is the procedure?
A: First, PLS click on “Buy Now” button when you place order, then it will lead you to finish payment, while you can leave message regarding measurements and color.
Escrow is free secure payment service that is automatically available on all transactions. This service ensures that payment is released to the seller only after you confirm satisfactory receipt of your order
Q:2. Does the wedding dress or evening dress include any accessaries ?
A:The dress does not include any accessaries such as veils, gloves, petticoat inside and so on
Q:3. How far in advance should I order my dress?
A:Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.
Q:4. Will my dress exactly match the color I see on your website?
A:There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
Q:5. How can I make sure I’m ordering the right size?
A:Getting professionally measured is the most reliable way to ensure the final product reaches perfectly . Be sure to check out our measuring guide. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed.
Q:6. Can you customize the size of my dress?
A:If our standard sizes don’t fit you, We can custom made dress for you. When ordering, leave your exact measurements! Getting professionally measured is best, if you want to do it yourself be sure to read our measuring guide first.
Q:7. Can I alteration the dress? And it need to pay extra money?
A:Yes, you need to pay extra if you require any alterations on the dress. Like adding the straps, adding the train length or changing the back style
Q:8. Can I return or cancel the dress if I change my mind?
A:Our dresses aren’t just pulled from a warehouse – once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it’ s important to order carefully.